2026 Satisfaction Survey Report
Survey administered digitally with print options.
Field Dates: Monday, March 23rd to Monday, May 4, 2026
Responders were anonymous (Note: Responders who required assistance were sometimes assisted by PPCH staff, but never had contact with the QA dept or survey administers.)
General Satisfaction:
Respondents reported a high level of general satisfaction. Out of 61 respondents who rated their overall experience with services, 91.7% (55 respondents) reported being highly satisfied, giving a rating of 4 or 5 out of 5.
Strong Safety & Respect in Living Arrangements:
Participants in PPCH residential programs report feeling overwhelmingly safe and respected. Specifically, 95.2% (20 out of 21) of Host Home residents and 94.4% (17 out of 18) of Independent Living residents explicitly state that they feel safe where they live.
Respectful & Safe Caregiving:
In our Family Caregiver (FCG) program, 100% of the respondents (12 out of 12) report being treated respectfully and feeling safe in their homes.
Supported Community Connections Staff Support:
Across Supported Community Connections (SCC), 96.4% (27 out of 28) of participants feel genuinely supported and respected by their staff.
Outstanding Job Happiness:
Our employment programs demonstrate excellent engagement. At SustainAbility, 95.6% (86 out of 90) of employees express high job happiness (rating 4 or 5 out of 5). Written comments highlight that employees love the social aspect, helpful staff, and contributing to the environment through recycling.
Respected Employment Coaching:
In our Community Integrated Employment (CIE) program, 98.2% (54 out of 55) of participants feel respected and treated well by their job coaches and CIE staff.
Effective Clinical Support:
Clinical services are highly valued, with 97.3% (73 out of 75) of individuals reporting a positive relationship with their therapist, and 90.7% (68 out of 75) confirming that their therapy sessions are genuinely helpful.
Respondent Totals:
Each survey was divided into 14 sections, and respondents were asked to only answer questions in sections relevant to the services they receive.